Several sites are under heavy load

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Incident Report for SNworks

Resolved

This incident has been resolved.

Posted Apr 18, 2019 - 10:54 EDT

Monitoring

Database balancer decided it no longer wanted to balance things and was shunting all traffic to a single instance. Contacting the service provider to determine the cause, but continuing to monitor the issue.

Posted Apr 18, 2019 - 10:19 EDT

Identified

Several sites are under a very sudden burst of heavy load. Backup databases are starting as quickly as possible and response times should return to normal shortly.

Posted Apr 18, 2019 - 10:10 EDT

This incident affected: CEO (Front End Sites).