Gryphon Site Issues
Incident Report for SNworks
Resolved
This incident has been resolved.
Posted over 1 year ago. Oct 01, 2015 - 17:31 EST
Update
We believe misbehaving hardware caused today's issues. We have replaced it with newer hardware and are monitoring load times across all services.
Posted over 1 year ago. Oct 01, 2015 - 16:25 EST
Monitoring
We have replaced the failing database server with another one. All sites are stabilizing. More detail to come when we determine the cause of today's issues.
Posted over 1 year ago. Oct 01, 2015 - 15:09 EST
Update
Most sites have returned to normal, but one database server is affecting a small number of client sites still. We're working to put a workaround in place as fast as possible.
Posted over 1 year ago. Oct 01, 2015 - 14:43 EST
Update
We've activated more servers to compensate for the failing servers. Sites should be returning to normal shortly. We are still investigating the root cause of the outage.
Posted over 1 year ago. Oct 01, 2015 - 13:41 EST
Investigating
We're working to fix an issue affecting the front-end of sites as well as the backend Gryphon interface.
Posted over 1 year ago. Oct 01, 2015 - 13:35 EST