February 2017

No incidents reported for this month.

January 2017

No incidents reported for this month.

December 2016

No incidents reported for this month.

November 2016

No incidents reported for this month.

October 2016

No incidents reported for this month.

September 2016

No incidents reported for this month.

August 2016

No incidents reported for this month.

July 2016

No incidents reported for this month.

June 2016

Issuu Problem
We have implemented a fix for this that is working on client sites. If you are still experiencing Issuu problems on your site, please email us at support@getsnworks.com.
Jun 29, 10:17-11:58 EST
[Scheduled] Emergency Maintenance on Gryphon & Lobo
Scheduled maintenance has been completed. All Gryphon and Lobo servers are back online.
Jun 21, 23:00 - Jun 22, 00:11 EST

May 2016

No incidents reported for this month.

April 2016

Partial Outage
Database connections are stable. The root cause appears to be a flood of uncached communication to one database server. We are taking steps to mitigate the issue in the future.
Apr 20, 09:08-10:28 EST

March 2016

No incidents reported for this month.

February 2016

System Issues - Gryphon and Lobo
Please report any further issues to support@statenews.com. If after hours, call (517) 435-3145.
Feb 17, 18:07-19:05 EST
Database Issue
This incident has been resolved.
Feb 9, 16:48-17:03 EST

January 2016

No incidents reported for this month.

December 2015

No incidents reported for this month.

November 2015

Database Issue Causing Site Loading Issues
The issue has been identified and fixed. Sorry for the inconvenience.
Nov 19, 11:55-12:17 EST
Site and Gryphon slowness for users in Midwest States
This incident has been resolved.
Nov 12, 11:09-13:30 EST
Third Party Issue: OnCampus Advertising
This appears to be an issue with connection routing in Midwest states and not an issue with OnCampus. We'll be opening a different ticket for this issue.
Nov 12, 09:20-10:54 EST
[Scheduled] Frontend Search Maintenance
The scheduled maintenance has been completed.
Nov 6, 09:00-09:37 EST

October 2015

Massive Traffic Increase
New database is humming along happily. While traffic levels remain high, the system is meeting demands.
Oct 8, 13:32-16:46 EST
Gryphon Site Issues
This incident has been resolved.
Oct 1, 13:35-17:31 EST

September 2015

Possible issues with service provider
A database server became overloaded and caused a cascade issue with the web server cluster. All systems are back up and we will continue to monitor the situation.
Sep 17, 12:46-13:45 EST
Deployments severely delayed
Site deployments are running normally now.
Sep 2, 10:45 - Sep 3, 10:54 EST

August 2015

No incidents reported for this month.

July 2015

No incidents reported for this month.

June 2015

Amazon Routing Issues
Amazon has resolved connectivity issues.
Jun 30, 21:23-22:51 EST
Partial Outage of Search on Guides Sites
This incident has been resolved.
Jun 8, 10:14-10:25 EST

May 2015

Possible Gryphon Issues
One of the databases had too many open requests causing performance issues. After restarting the database performance returned to normal.
May 10, 12:01-12:19 EST
Possible Connectivity Issues
Connectivity has been restored
May 6, 22:53-23:09 EST

April 2015

Connectivity Issues
Server load levels have returned to acceptable levels and we seem to have mitigated the bulk of the traffic flood. We'll continue to closely monitor services.
Apr 27, 09:37-14:37 EST
Connectivity Issues
A member of the database pool was not properly releasing closed connections, and new connections failed to return data. After restarting the database, connection levels returned to normal. We're continuing to monitor the service.
Apr 26, 14:26-15:25 EST
Possible Connectivity Issues
This incident has been resolved.
Apr 25, 12:14-12:39 EST
Severe Connectivity Issues
This incident has been resolved.
Apr 24, 20:10-20:48 EST
[Scheduled] Guides Search Updates
Guide search upgrades have been completed. Engineers will continue to monitor performance. Guide search upgrades will be rolled out to the remaining Guide sites the week of 4/27.
Apr 23, 13:30-14:20 EST
[Scheduled] Scheduled Server Maintenance
Server updates have been completed. All systems are normal.
Apr 21, 11:00-12:45 EST